Toro's Return Policy

Gas Powered Products 

Toro Gas Powered Products purchased on torodealer.com are not returnable as they contain flammable liquids and cannot be return shipped via freight carriers.
 
Products that arrive damaged due to shipping must be reported to Toro within 48 hours of delivery with pictures of the damage via email to consumer.service@toro.com so that Toro can work with you to resolve the problem.
 
The manufacturer’s warranty protects your purchase should a manufacturing defect be identified requiring repair.  Your Authorized Service Dealer chosen at time of purchase will be happy to assist in inspecting and repairing your product. 
 

General Return Policy
(All Products other than Gas Powered)

You may return most items sold by Torodealer.com within 30 days of order for a full credit.  Items should be in their original product packaging. (You can NOT send back any product that has been fueled, even if it has been drained.)  If, in the unlikely event, you happen to receive a defective or wrong product, we will pay the return freight and replace the product at no cost to you.  If it is not our error, you will receive credit less shipping and must pay for the return shipping.

To return a product, GO TO log in to the Torodealer.com site and click on your account and select the “Your Orders” link at the bottom of the page.  Click on the “View Details/Returns” arrow for the order on which you need to make a return. The system will then guide you through the process of generating a return and supply you with a return mailing label to print out.
 
For "Guest" purchases please click on "Your Orders" at the top of the Torodealer.com page. Enter your "Order #" and your "Email Address". This will bring you to your "Order Details" page where you can create your return.
 
Note: Items returned without the RETURN LABEL on the outside of the package will delay processing.

You can expect to receive your credit within four weeks of giving your package to the return shipper.  In many cases you will receive a credit more quickly. This time period includes:
  • Transit time for Toro to receive return from the shipper (5 to 10 business days)
  • Process time for the return once Toro receives it (3 to 5 business days)
  • Process time for the bank to issue credit request (5 to 10 business days) 
will notify you via e-mail of your credit once will notify you via e-mail of your credit once Toro has received and processed the returned item.
 
Note: Some product/parts are not returnable, even within the 30 days.  A non-returnable product/part is identified as such in the product description.

Return FAQs 

Are all items returnable?
No, there are a small number of items for which Torodealer.com does not accept returns. They include but are not inclusive of:
  • Hazardous items that are gas-powered or contain flammable liquids. (These items will say “This item cannot be returned” on their product detail page.)
  • Manuals/Publications
  • Any product missing the serial number or UPC
How long do I have to return a product? 
If you need to make a return for any reason you have 30 days of receiving the product.

How long will it take for me to receive a credit once I return an item?
You should expect to receive your credit within four weeks of giving your package to the return shipper.  In many cases you will receive a credit more quickly.  

May I return items purchased on Torodealer.com to a local retailer? 
Toro products purchased on Torodealer.com need to be returned to Toro directly via the return process on Torodealer.com.
 
If you have purchased a gas powered product, such as a gas walk power mower, gas powered snowblower or zero turn mower, these products need to be returned to the dealer you selected on Torodealer.com when you made your purchase.  You can find the dealer you chose on the receipt you received with the product or in the “Your Orders” link at the bottom of the page, then click on the “View Details/Returns” arrow.  
 
Note:  If you have used an item or put fuel in it, it may not be returned.

Product Where to Return
Parts & Accessories Torodealer.com
​Corded and Battery Products Torodealer.com
Irrigation Torodealer.com
​Clothing Torodealer.com
​Gas Walk Behind Mowers Selected Dealer
​Gas Snowblowers Selected Dealer
​Zero Turn Mowers ​Selected Dealer
  
 
Will I be reimbursed for my return shipping costs?
Toro will pay the return freight if you received a defective or wrong product.  The return freight credit is based upon the value of the product.   You are free to choose any method you prefer to return the product (USPS, UPS, Fed Ex, DHL, etc.).  The amount you receive for a credit is listed below.  
 
Value of Product(s) being returned Shipping Charge Credit
$0.01 - $14.99 $4.95
​$15.00 - $24.99 $5.95
​$25.00 - $49.99 $8.95
​$50.00 - $99.99 $10.95
​$100.00 - $149.99 $14.95
​$150 and up ​10% of the total order value

Torodealer.com does not reimburse return shipping for items returned for reasons that are not an error caused by Torodealer.com.Torodealer.com does not reimburse return shipping for items returned for reasons that are not an error caused by Torodealer.com.

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